Optus – Cyber Law Watch

Toll’d You So: Cyber Security Incident Cripples Toll’s Supply Lines, Causes Customer Backlash

Feb 24 2020

By Cameron Abbott, Warwick Andersen and Max Evans

Further information surrounding the specific details and extent of the security breach suffered by transport and logistics network Toll, which we previously blogged in respect of, have been revealed by the Australian Financial Review.

The crippling ransomware attack, known now as “Mailto” or “Kazakavkovkiz” caused Toll to suspend many of its delivery and tracking systems with a Toll spokesperson indicating that the company needed to suspend up to 500 applications that supported its operations across 25 countries worldwide. In Australia, entities such as Nike, Optus, and Telstra were forced to address a multitude of customer complaints arising out of packages affected by the relevant cyber attack.

You’ve Got (Junk) Mail: Optus Slammed with $504k Fine For Spam Law Breach

Feb 17 2020

By Cameron Abbott, Max Evans and Florence Fermanis

Optus has been fined $504,000 by the Australian Communications and Media Authority (ACMA) for breaching spam laws, according to articles by the ABC and the SMH. The fine is the second largest in ACMA’s history to be awarded, being just $6,000 shy of the $510,000 fine which was slapped on Telstra in 2014 for missing service standards for urban landline connections.

Despite customers notifying Optus of their wish to opt-out or unsubscribe from such messages, an ACMA investigation found that customers still received the relevant messages, resulting in more than 2 million breaches to the Spam Act 2003 (Cth). Rather than a ‘one-off’ issue, it was found that Optus had systemic deficiencies with their compliance procedures and governance.

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